Edinburgh University's new finance system, People and Money (P&M), has been revealed in a recent report to have devastating consequences.
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The P&M system was introduced at the university in 2020 and completed its rollout in August last year.
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University reputation suffered as delayed payments upset students, staff, and suppliers, leading to tears, departures, and a tarnished image.
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Staff faced heavy workloads, adapting to a new system amid a massive backlog. Their feedback was ignored, leaving them unheard and frustrated.
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Suppliers stopped deliveries due to unpaid bills, risking legal action. Trust breakdown between staff and management worsened the situation.
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The university miscalculated the rollout, causing delays, errors, and significant disruption. They underestimated the challenges, resulting in widespread issues.
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The university leaders recognized mistakes, apologized for distress, and committed to learning, vowing to prevent such situations in the future.
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The P&M issue cost the university big. They handed an extra £8 million to Inoapps for IT, making the project hit £33.5 million.
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Effective planning, clear communication, and proper training prevent issues faced by Edinburgh University.
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Case serves as a cautionary tale for institutions
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